At brng.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services.
1. Information We Collect
Information You Provide
When you book a demo, create an account, or contact us, we may collect:
- Name, email address, and phone number
- Company name and website URL
- Messages or feedback you submit through forms
- Payment and billing information (processed securely via third-party providers)
Information Collected Automatically
When you use our website or platform, we may automatically collect:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, time spent, search queries, interaction with search results)
- Location data (IP address, approximate location based on IP)
- Cookies and similar tracking technologies
End-User Search Data
When brng.ai is deployed on a customer's website, we process search queries entered by that customer's end users. This data is used to deliver and improve search results, enhance platform performance, and develop our products and services. We may also use aggregated or anonymized search data for analytics, research, and to train and improve our AI models.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Improve and personalize your experience
- Process transactions and manage your account
- Communicate with you about updates, security, and promotions
- Analyze usage patterns to enhance platform performance
- Comply with legal obligations and enforce our terms
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers: Third-party vendors who help us operate our business (e.g., hosting, payment processing, analytics)
- Legal requirements: When required by law or to protect our rights, safety, or property
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
- Business partners: We may share aggregated or anonymized data with partners for analytics, benchmarking, or commercial purposes
- With your consent: When you explicitly authorize us to share information
4. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, regular security audits, and secure development practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing activities
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at [email protected].
7. Cookies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us at [email protected].